Goodman Terms and Conditions

Welcome to Goodman Casino. These Terms and Conditions govern your use of our website and services, and by creating an account with Goodman, you agree to be bound by them in full. Please read this document carefully before you deposit, play, or withdraw funds. If you do not agree with any part of these terms, we ask that you refrain from using our services.

Operator Information

Our casino is operated by Novatrix SRL, a company registered in Costa Rica under registration number 3-102-893958, with its registered address in Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, Costa Rica. We hold a valid e-gaming licence issued by the Tobique Gaming Commission, license No. 0000002. Paysafe transactions made on our platform are processed by Tronabriz Limited on our behalf. Should a dispute arise that we cannot resolve directly, you may refer the matter to our alternative dispute resolution provider, EGIS, at disputes@egis-adr.com.

Eligibility and Account Registration

To play at Goodman, you must be at least 18 years old or of legal age in your jurisdiction, whichever is higher. We only accept one account per person, household, and IP address. When registering with Goodman Casino, you must provide accurate and complete personal information, including your full legal name, date of birth, residential address, and email address. Our team reserves the right to verify this information at any time, and providing false details may result in suspension or termination of your account.

We restrict access to players from certain countries, including but not limited to the United States, United Kingdom, Belgium, Netherlands, Poland, Romania, and several others listed in our restricted jurisdictions policy. It is your responsibility to ensure that online gambling is legal in your country before creating an account with us.

Deposits and Withdrawals

At Goodman, we accept a wide range of payment methods, including Visa, Mastercard, Maestro, Apple Pay, Paysafecard, Skrill, Neteller, Muchbetter, Mifinity, Jeton, and various cryptocurrencies such as BTC, ETH, USDT, and XRP. Our minimum deposit is 20 EUR or the equivalent in your chosen currency, and deposits are credited instantly with no fees charged on our end. We do not accept third-party deposits under any circumstance.

Our minimum withdrawal amount is 20 EUR or its currency equivalent, and withdrawal requests are processed within 72 hours of approval, depending on the payment method and your verification status. We apply daily, weekly, and monthly withdrawal limits across all currencies and cryptocurrencies, and any amount exceeding a single transaction limit will be split into instalments. Progressive jackpot wins are paid in full and are not subject to these limits.

Every deposit made at our casino must be wagered three times before you can request a withdrawal. If multiple deposits are made without corresponding gameplay, we calculate the combined wagering requirement across all such deposits.

Verification and Know Your Customer (KYC)

We at Goodman are required to verify the identity of our players in accordance with anti-money laundering regulations. You may be asked to submit a government-issued photo ID, proof of address, and proof of your payment method before we process a withdrawal. Documents must be presented in Latin or Cyrillic script; otherwise, we may require video verification while you hold your ID. In some cases, our compliance team may request a live phone call to complete verification.

Withdrawals remain pending until verification is complete. If we are unable to reach you by phone or email within two weeks of your withdrawal request, we will lock your account and cancel the withdrawal. Failure to complete verification within this period may result in account termination and confiscation of funds. Players depositing with Bitcoin must complete identity verification before placing any bets or making further deposits.

Bonuses and Promotions

Our Goodman casino bonus offers, including the Welcome Pack of up to 3,500 EUR plus 400 free spins, are subject to wagering requirements of 40 times the bonus and free spins winnings combined. The maximum bet permitted while wagering any bonus is 5 EUR, and bonuses expire after 14 days if not used. Any Goodman casino bonus code must be entered correctly during the deposit process to qualify for the offer.

We do not offer welcome bonuses to cryptocurrency players or to players depositing from Canada, Australia, or New Zealand. Players from Sweden, Croatia, Serbia, France, Israel, and the United States are excluded from all bonuses, VIP rewards, and comp points. Weekly promotions such as Monday Boost, Midweek Match, and Lucky Spins Friday each carry their own wagering multipliers and maximum win caps, as outlined on our promotions page. Only one bonus may be active on your account at any given time, and deposit bonuses cannot be combined.

Loyalty and VIP Program

Our loyalty program rewards real-money slot play with comp points, calculated at a rate of 1 point per 10 EUR wagered. As you progress through our 10 regular levels and 4 secret levels, you unlock cash rewards and free spins, with point exchange rates improving at higher tiers. Cash bonuses earned through our VIP program are valid for 30 days, and free spins must be used within the same period, with winnings wagered within 5 days of activation.

Responsible Use and Prohibited Conduct

When using Goodman Casino, you agree not to engage in any fraudulent, collusive, or abusive behaviour, including bonus abuse, chip dumping, or the use of automated betting software. We reserve the right to void winnings and close accounts found to be in breach of these terms. The use of VPNs or proxy services to bypass our geographic restrictions is strictly prohibited and may lead to confiscation of winnings and permanent account closure.

Accounts that remain inactive, with no login or gameplay, for 12 consecutive months are classified as dormant, and we may charge 25 EUR per month from the remaining balance until the account is reactivated or the balance is depleted.

Limitation of Liability

We strive to provide uninterrupted access to our games and services; however, we do not guarantee that our website will always be available or free of technical errors. Goodman Casino shall not be held liable for any losses arising from server downtime, connectivity issues, or third-party payment provider delays. Refunds, where applicable, are processed within 5-7 banking days, and bank transfer withdrawals may take up to 3 business days, with intermediary banks potentially charging fees of up to 16 EUR.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. Updated terms will be published on our website, and continued use of our services after such changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of any updates.

Contact Us

If you have any questions regarding these Terms and Conditions, our support team is available 24/7 via live chat or by email at support@Goodman Casino.com. For affiliate inquiries, please contact us at affiliates@Goodman Casino.com. We are committed to ensuring that every player at Goodman has a transparent and fair understanding of the rules governing their account.