Goodman Privacy Policy

At Goodman Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Goodman Casino privacy policy explains what information we collect, why we collect it, how we use it, and the rights you have regarding your personal data when you play at our casino. By creating an account and using our services, you agree to the practices described below.

Information We Collect

Here at Goodman Casino, we collect information necessary to provide our services, verify your identity, process payments, and comply with our licensing obligations under the Tobique Gaming Commission. We gather this data directly from you, automatically through your use of our website, and occasionally from third parties such as payment providers or identity verification services.

• We collect your full legal name, date of birth, residential address, and e-mail address at registration.
• We request government-issued photo identification, proof of address, and proof of payment method for KYC verification purposes.
• We record your gaming activity, deposits, withdrawals, and bonus usage to manage your account.
• We gather technical data such as IP address, device type, browser information, and login timestamps.
• We may collect your phone number for verification calls when required.

Payment and Verification Data

Our Goodman platform processes deposits and withdrawals through providers including Visa, Mastercard, Skrill, Neteller, Muchbetter, Mifinity, Rapid-transfer, Paysafecard, CashtoCode, Jeton, Cashlib, and various cryptocurrencies. Paysafe transactions are processed by Tronabriz Limited on our behalf. We at Goodman collect card details, e-wallet screenshots, and crypto wallet information solely to verify ownership and process transactions securely. Bitcoin players must submit a valid ID before we allow deposits or bets to proceed.

How We Use Your Data

We at Goodman Casino use your personal information to operate our casino responsibly and in line with our regulatory obligations. Our Goodman services rely on your data to confirm your identity, prevent fraud, process payments, and deliver a personalised gaming experience.

• We use your data to verify your age and identity before allowing withdrawals.
• We process your payment details to complete deposits and payouts.
• We use your gameplay history to calculate loyalty points, VIP status, and bonus eligibility.
• We may contact you by phone or e-mail to complete a live verification call.
• We use your data to send you promotional offers, unless you opt out.
• We analyse aggregated data to improve our games, website, and customer support.

Legal Basis for Processing

Our Goodman Casino privacy practices are grounded in several legal bases, depending on the purpose of processing. We process your data where it is necessary to perform our contract with you, to comply with legal and licensing obligations, to protect our legitimate business interests, or because you have given us consent, for example for marketing communications.

Sharing Your Information

We do not sell your personal data. However, at Goodman, we may share information with trusted third parties where necessary to run our operations and meet regulatory requirements.

• We share payment data with processors such as Tronabriz Limited and other payment service providers.
• We share information with identity verification providers to complete KYC checks.
• We may disclose data to regulators, including the Tobique Gaming Commission, and to alternative dispute resolution bodies such as EGIS where a dispute arises.
• We may share data with law enforcement or courts where legally required.
• We work with IT service providers who help us host and secure our systems.

Data Retention

We at Goodman retain your personal data for as long as your account remains active and for a reasonable period afterward to meet legal, tax, and licensing requirements. Accounts with no login or gameplay for 12 consecutive months become dormant, and we apply a 25 EUR monthly charge from the remaining balance, as outlined in our terms. We retain KYC documentation in accordance with anti-money laundering regulations even after account closure, where legally required.

Your Rights

Our Goodman Casino privacy commitment includes recognising your rights over your own data. Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal information, as well as the right to data portability and the right to object to certain processing activities, including direct marketing.

• You can request a copy of the personal data we hold about you.
• You can ask us to correct inaccurate or outdated information.
• You can request deletion of your data, subject to our legal retention obligations.
• You can withdraw consent for marketing communications at any time.
• You can lodge a complaint with a relevant supervisory authority or with EGIS as our alternative dispute resolution provider.

Cookies and Tracking Technologies

We use Goodman cookies and similar tracking technologies to operate our website, remember your preferences, and analyse how you use our casino. Our cookie practices are covered in more detail in our separate cookie policy, but generally we use session cookies for functionality, analytics cookies for performance insights, and marketing cookies to tailor promotional content to your interests.

Security of Your Data

We at Goodman Casino take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes encryption of sensitive data, restricted internal access, and secure storage of identification documents. While we work hard to safeguard your information, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

International Data Transfers

Because Goodman Casino serves players across Europe, Australia, New Zealand, South Africa, India, and other regions, your data may be transferred to and processed in countries outside your own, including Costa Rica, where our operator Novatrix SRL is based. We take steps to ensure that any such transfer is conducted with appropriate safeguards in place.

Restricted Jurisdictions and Compliance

We do not knowingly accept players from restricted countries listed in our terms, and we may verify your location and identity to confirm eligibility. Players attempting to use a VPN to bypass our geographic restrictions may have their winnings confiscated and their account closed, as such use is strictly prohibited under our policies.

Children's Privacy

Our services are strictly intended for adults of legal gambling age. We do not knowingly collect personal data from minors, and any account found to belong to an underage individual will be closed immediately, with funds handled according to applicable regulations.

Changes to This Policy

We may update this Goodman Casino privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, or wish to exercise any of your privacy rights, please contact our support team at support@Goodman Casino.com. Our live chat is available 24/7, and our affiliates team can be reached at affiliates@Goodman Casino.com. You may also contact EGIS at disputes@egis-adr.com for unresolved disputes.